Q. Are you accepting custom orders?
A. Yes! I am accepting CUSTOM ORDERS! If you are interested in a custom order please contact me at: shoplaikajewelry@gmail.com
Q. Will my order have plastic in it and other extra stuff I don't need?
A. NO! In an effort to encourage zero waste living my packaging is meant to be reused or repurposed including muslin jewelry bags, recycled paper or pine wood gift boxes. Your mailing envelope is by ECOenclose and is 100% recycled paper and can be recycled with mixed used materials.
PAPER- I try to keep all paper that is not needed to a minimum and therefore do not included receipts or packing slips with your order unless requested. All office paper that is used for any print outs that may be included in your order is out of 100% post consumer recycled paper. Also your item comes wrapped in 100% Recycled Tissue Paper that is Made in the USA. I am always looking to find new ways to refuse,reduce,reuse, repair,recycle,+ repurpose! If you have any ideas or suggestions please let me know at shoplaikajewelry@gmail.com
Q. What are your business hours?
A. My Business Hours are Monday-Friday 9-5 pm (CDT) I am closed weekends and major Holidays.
Q. What are your payment options?
A. I accept all major credit cards and payment through Square
Q. What happens if I need to return an item?
A. All my work is guaranteed! I allow 10 days from the time you receive your package to return the item. I can either replace the piece with another one or give a full refund! Email me at shoplaikajewelry@gmail.com first to decide which you want to do and to get the shipping address! Note: On one-of-a- kinds they must be returned to me & you can only get a refund.
No Refunds for custom orders but I am happy to work with you to make your order just as you wish.
Q. Can you include a special message with my gift order that I am shipping to a friend, family member etc.?
A. Yes! Please let me know if your order is a gift and send along your special message to me and I will happily add your message to a recycled paper card with you order.
Q. How long does it take you to ship orders?
A. Most orders are shipped out in 5-7 business days (Mon-Friday). Many are ready to ship but will have the option for different chain lengths etc. that requires me to make or order the correct length chains so it will take slightly longer to ship.
PLEASE MAKE SURE YOUR ADDRESS IS CORRECT! If you know it is different please let me know so I can edit your shipping label before I print it and ship your items to the incorrect address.
I provide several shipping options in the USA.
Q. Will my jewelry tarnish? Can I shower and swim in my jewelry?
A. Yes and No! When you order a piece of jewelry I always enclose a list of Care instructions PLEASE READ these. They are located on the back of the card or as a separate care card included with your jewelry purchase. It is best to read the directions before wearing....storing & caring for your jewelry item in the manner suggested will mean less care and maintenance will be needed along the way. If a piece breaks under normal wearing conditions I will gladly repair it.
General Care – Avoid contact with lotions, perfumes, and beauty products. Remove jewelry before washing hands and showering. Avoid harsh chemicals and cleaning agents. I do not recommend swimming in swimming pool as chlorine in the water can cause damage. I recommend storing jewelry in a jewelry box will help to prevent tarnishing when you are not wearing it.